Welcome to our jewelry store! We understand that you may have some questions about our products, services, and policies. Here are some commonly asked questions to help provide you with the information you need. If you have any additional inquiries, feel free to contact us directly.
- How can I place an order?
To place an order, simply browse through our collection on our website. Once you find the item you love, select the desired options (such as size, color, or metal type) and click “Add to Cart.” Proceed to the checkout page, where you will provide your shipping and payment details to complete the order.
- What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that suits you best during the checkout process.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location. Please note that additional customs fees and import duties may apply, depending on your country’s regulations.
- Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery online. Please allow a few hours for the tracking information to become available.
- What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange the item within 30 days of receipt. The product should be in its original condition and packaging. Please refer to our Returns and Exchanges page for more details and instructions on how to proceed.
- Are your products genuine?
Yes, all our products are 100% genuine. We source our jewelry from trusted suppliers and guarantee the authenticity and quality of every item. Each piece is carefully crafted using precious metals and genuine gemstones.
- Do you offer customization services?
Yes, we offer customization services for certain products. If you have a specific design in mind or would like to personalize a piece of jewelry, please contact our customer support team. We will be happy to discuss your requirements and provide you with more information.
- How do I care for my jewelry?
Proper care can help maintain the beauty and longevity of your jewelry. We recommend storing your pieces in a clean, dry place when not in use and avoiding exposure to harsh chemicals or excessive moisture. Additionally, regular cleaning with a soft cloth can help keep your jewelry looking its best. For more detailed care instructions, please refer to our Jewellery Care guide.
We hope these FAQs have addressed some of your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out to our friendly customer support team. We’re here to help make your jewelry shopping experience exceptional!